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Tourism & Hospitality is one of the most attractive industry in the country as it generates quick employment and entrepreneurial opportunities and contributes substantially to the growth of our economy and the expansion of its Gross Domestic Product (GDP). The spurt in domestic tourism and steady growth in international tourist arrivals continues to highlight the role of Travel and Tourism industry as an important driver of growth in India’s growth story. With a sustainable 9.5% contribution to the global GDP, Travel and Tourism is not only outpacing the wider economy but also growing faster than the significant sectors such as finance and business services, transport and manufacturing. (WTTC, 2014). It has the potential to be the single largest provider of employment where nearly 1 out of every 11 jobs in the world being supported by this industry. Tourism also greatly contributes to the earning of foreign exchange for the country and also has the distinction of being the lowest in the outflow of dollars i.e. only 10% pegged against its net earnings.
Tourism & Hospitality Skill Council ( THSC), is a Not-for-Profit Organization, registered under the Societies Registration Act of 1860. The Council has been promoted by Confederation of Indian Industry (CII) and Industry Members representing the sector, financially supported by NSDC. The Sector Skill Council is a national level organization with a Government-Industry interface and partnership with stakeholders from industry, labour as well as the academia. It fulfils its purpose essentially when the lead is taken by Industry stakeholders. Tourism and Hospitality Skill Council (THSC) which is formed 'By the Industry and For the Industry' to tackle the skilling of large manpower to fulfill the industry requirement plays a crucial role in bridging this ever-growing gap. THSC is mandated to create a robust and sustainable eco-system for skill development in the industry.

Bell Boy

Eligibility Min -Preferable 8th standard passed Max-12th standard passed 18 years
Description The individual at work welcomes the guest, carries the guest’s luggage to the allotted room, and attends to their preliminary queries.
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Bell Captain

Eligibility Min- -Preferable 8th standard pass Max- 12th standard pass 18 years
Description The individual at work supervises the bell desk activities in a hotel.
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Concierge

Eligibility Min -12th standard pass, preferably Max- Craft Course in Hotel Management 18 years Preferable 10 year as Bell Captain
Description The individual at work is responsible for assisting the guests with all their requirements. He / She take specified and personal requirements of guests such as butler services, planning for guest travel and any other requirements.
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Doorman

Eligibility Primary Education, preferably 18 years
Description The individual at work welcomes the guest into the hotel after the necessary check by opening the doors for entry and exit of the guests and assist them with transportation to various locations from hotel. The person is also responsible for ensuring the safety and security of the hotel and the entrance area.
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Duty Manager

Eligibility Min -Preferable 12th Standard passed Max-Graduate in Hotel Management 18 years Preferable 5 years as Executive Floor Manager
Description The individual at work plans and schedules the front office operation, supervises various sections such as bell desk, travel desk, front desk, manages the resources and ensures guest satisfaction during the stay. The individual also prepares the budget and assists in decision making.
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Front Office Associate

Eligibility Preferable 12th standard passed 18 years
Description The individual at work registers the guest, addresses their queries, allots the rooms, handles payments and ensures smooth stay of the guest.
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Front Office Executive

Eligibility Min-Preferable 12th standard passed Max- Graduate in Hotel Management
Description The individual at work engages with the guest, arranges for any special guest requirement, receives the guest, manages guest registration and room allocation process and performs cashiering process, handles guest complaints, trains associates and makes decisions related to front desk activity.
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Front Office Manager

Eligibility Min -12th standard pass, preferably Max-Graduate in Hotel Management 18 years Preferable 5 years as Duty Manager
Description The Individual at work directly supervises all front office personnel and ensures proper functioning of all front office processes. He / She directs and coordinates the activities of the front desk, registrations, reservations, guest services, and telephone areas. The individual also prepares monthly reports and budget for front office department.
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Front Office Trainee

Eligibility Min -12th standard pass, preferably Max- Graduate in Hotel Management (Pursuing) 18 years
Description The Individual at work performs front office functions such as registering the guest, addressing their queries, alloting the rooms and ensuring smooth stay of the guest. The individual assists associates and executives during the work.
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Guest Relations Manager

Eligibility Min -Preferable 12th Standard passed Max-Graduate in Hotel Management 18 years Preferable 5 year as Front Office Executive
Description The individual at work engages with guest, arranges for special guest requirement, handles guest complaints and supervises the front office, conducts training and monitors staff performance.
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Housekeeping Supervisor

Eligibility Min - Preferable 12th Standard Passed Max- Graduate in Hotel Management 18 years Minimum preferable 3 years as Housekeeping Executive
Description The individual at work guides, directs, monitors and motivates subordinates for completion of housekeeping tasks, reviews performance, and plans for equipment and supplies, staff roster. The individual is also responsible for training and development of staff as well as gathering customer feedback.
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Reservation Desk Executive

Eligibility min - 12th standard pass, preferably Max- Diploma 18 years
Description The Individual at work communicates with guests regarding hotel reservations and facilitate the reservation process. He / She also undertake modifying and cancelling reservations
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Reservation Revenue Manager

Eligibility Min - 12th standard pass, preferably Max- Graduate 18 years Preferable 10 years as Reservation Desk Executive
Description The Individual at work manages the hotel booking and work towards achieving the targeted occupancy rate in the hotel. He / She implements appropriate pricing and promotion strategies.
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Room Attendant

Eligibility Preferable Primary Education 18 years Minimum preferable 2 years as Housekeeping Attendant - Manual Cleaning
Description The individual at work identifies housekeeping requirements of the guest rooms and designated area, follows standard procedures, gathers resources, undertakes systematic cleaning, provides linen, makes beds, performs periodic deep cleaning, completes assigned housekeeping tasks and maintains record of work completed.
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Travel Desk Manager

Eligibility Min- Diploma, preferably Max- Graduate 18 years Preferable 3 years as Airport Service Manager
Description The Individual at work manages various travel related functions in the hotel including guest local and outstation travel requirements and the organisation travel requirement. He / She also assist the guests in travel and ticket booking as per requirement.
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